Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards
- Items on sale 
- Personalized items

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable). Please contact us directly to discuss your order. 

Refunds (if applicable)
We do not process refunds at this moment. However, if you have received a faulty product (which should not happen as we ensure we will only provide the best products to you!) will we process a refund.

Exchanges (if applicable) 

We offer a 14-day no questions asked exchange policy for all jewelry except earrings and sale items from the date of receipt (this will be according to the tracking information).

If you wish to proceed with an exchange, please kindly contact us at info@antoniayjewelry.com and we will provide you with the full details on how to proceed.
Unfortunately, we will not cover any shipping costs for returns or exchanges. We recommend using a shipping mode that is trackable on your end as we will not be liable for lost packages.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Repairs

Yes! We do repairs. We have lifetime repairs for all disconnected chains and findings (e.g. jump rings, clasps). If you would like to replace your chains altogether, we will be able to do that for you for a small cost of 40 HKD. This is to cover the cost of materials and also to provide a small cut to our crafters for the repair.

Shipping
To return your product, you should mail your product to: Park Central, 49H, Tower 2, Tseung Kwan O, Hong Kong Island Hong Kong SAR China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.